Terms of service

Terms of Purchase of Services

Chloe Kyp Beauty (“CKB”) is a specialist in providing the following services (the “Services”):

1. Cosmetic Tattooing (including Eyebrow Microblading and Lip Blush Tattoo);
2. Hair Removal (Waxing); and
3. Lash and Brows Treatment (lash extensions, lash lift, brow lamination, lash and eyebrow tint).

We use state of the art technology and pride ourselves on our procedures & techniques, and are committed to delivering our high end Services to clients.

 

Term 1 – General

1.1 –  By signing this agreement, you agree that you have read and understood these terms and conditions and agree to be bound by these terms.

1.2 – We reserve the right to amend, add or delete any or all of the terms and conditions at any time without any prior notice.

1.3 – If for any reason CKB is not capable of running the appointment as planned, whether caused by failure of equipment or information technology, line drop out, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of CKB which corrupt or affect the administration, security, fairness or integrity of CKB, CKB reserves the right in its sole discretion, (subject to any written direction given by relevant regulatory authorities), to cancel, terminate, modify or suspend the appointment subject to notice provided to clients.

1.4 – In the circumstance that the appointment cannot be held, we will reschedule (if we deem it is plausible) the appointment with you via telephone call, text message, email or other form of electronic communication, if we are unable to contact you via the methods provided.

1.5 – If any of these Terms and Conditions is determined to be unlawful, unenforceable or void, only the relevant term or condition, or the part of the term or condition, that is unenforceable will be excluded from these Terms and Conditions.

1.6 – Our failure to exercise any right under these Terms and Conditions does not constitute a waiver of that right or prevent the exercise of any other right.

 

Term 2 – Qualification for the Services

2.1 –  We will not carry out any Cosmetic Tattooing treatments if:

(a) you are under the age of majority (18 in Australia) in the place in which you are engaging and accessing the Services (including each and every jurisdiction in which you will access the Services);

(b) you have not completed the Client Consultation Form; and

(c) you are pregnant and/or breastfeeding.

2.2 – We are not bound to provide, and we will not provide, the Services to you until sub-paragraphs 2.1 (a) – (b) above have been satisfied.

2.3 – You acknowledge and agree that the information provided on the Client Consultation Form accurately describes and reflects your current health to the best of your knowledge.

2.4 – If we determine that the provision of the Services to you may not be suitable given the information you have provided on your Client Consultation Form, we reserve our right to refuse our Services to you.

 

Term 3 – Consent

3.1 –  You understand, agree and consent to the following regarding our Cosmetic Tattooing procedure:

(a) you will be courteous at all given times during our Services to staff members of CKB;

(b) the treatment is for cosmetic purposes only;

(c) you cannot donate blood for 6 months from the day of the procedure;

(d) you are aware that latex gloves are used by the Therapist;

(e) you have been provided with an aftercare sheet and home care package which outlines what is required after the procedure for maintenance and upkeeping, and you understand that failure to follow the aftercare sheet and use of our home care package may lead to infection or fading of pigments;

(f) we may use Topical Anaesthetics containing Lidocaine and Epinephrine;

(g) you are aware that you may require a follow up visit 6-8 weeks for Lip Blush, 4-6 weeks for Microblading, from the date of the procedure, for the purpose of adjustments and/or touch-ups (Retouch-Up) and you are entitled to one complimentary retouch session (“Session”); and

(h) you consent to us taking a before and after photo of the Cosmetic Tattooing procedure that we may, from time to time, use on our social media page.

 

Term 4 – Non-Provision of the Services

4.1 – We may refuse to provide the Services at any time if, for reasons other than those set out in Term 2, we in our sole discretion decide to do so. If we terminate the Services in these circumstances, the terms of Term 5 & Term 7 below will apply.

 

Term 5 – Refusal of an Order for the Services

5.1 – We, in our sole discretion and without having to provide a reason to you, may refuse any order to provide the Services to you.

 

Term 6 – Price and Payment

6.1 – Our price list for each of our Services is listed on our booking system/social media pages.

6.2 – Acceptance is made of our Services upon payment for the quote provided by CKB.

6.3 – CKB reserves its right to alter the Price of our Services as per condition 1.2 prior to acceptance.

Cosmetic Tattooing procedure – Initial consultation fee is free

6.4 – A 50% deposit is required when making the initial booking (non-refundable).

6.5 – This amount will be deducted from the total fee for the Cosmetic Tattoo Procedure.

6.6 – Upon completion of the Cosmetic Tattoo Procedure, the balance is required to be paid.

6.7 – Payment can be made via Cash or via the booking system. 

 

Term 7 – Refunds, Cancellations & Rescheduling

7.1 -If after your initial consultation, you wish to cancel, you will not be charged.

7.2 – CKB reserves its right, in its sole discretion, to have your initial deposit refunded. This is on a case to case basis and, in special circumstances, will this be refunded.

7.3 – If you become aware that you are unable to attend your appointment and/or complimentary Session, you must inform us at least 24 hours prior to the appointment or Session, 72 hours for cosmetic tattoo appointments. Failure to provide adequate notice (by email, call or text) will result in your deposit being forfeited and/or the loss of your session.

 

Rescheduling your Session

7.1 – A 50% fee is required to be paid upfront for rebooking your Session should you not inform us 24 hours prior of your appointment.

7.2 – If you attend an appointment 20 minutes late from the designated appointment time, CKB may cancel the appointment and a surcharge to have this rebooked will apply in accordance with condition 7.1.

7.3 – If an appointment and/or complimentary Session needs to be rescheduled by CKB, we will provide you notice as per condition 1.4. In this instance, CKB will provide clients the option for a refund if the time and date is not suitable to your schedule.

7.4 – In the event that you are unable to attend your appointment, CKB will reschedule your appointment at a suitable date and time in accordance with the next available date on our calendar.

 

Term 8 – Liability & Indemnity

8.1 –  Our liability to you is limited to:

(a) in the event that, in providing the Services to you, we breach any of the consumer guarantees set out in the Competition and Consumer Act 2010 (Cth) (“the Act”), and at our sole discretion, the supply of the Services again or the cost of having the Services supplied again; and

(b) in any other circumstance, and to the fullest extent permitted by law, and at our sole discretion, the supply of the Services again or the cost of having the Services supplied again.

 

You acknowledge and agree that, to the fullest extent permitted by law:

(c) we will not be liable for, and you indemnify us against, any consequential loss or damage suffered by you or any other party as a direct or indirect result of us providing the Services to you; and

(d) nothing in these Terms and Conditions has the effect of contracting out of the Act.

 

8.2 – If you breach any of these terms, you indemnify us against all claims, liabilities, expenses (including legal fees on a solicitor-client basis) or losses that may be made against us or suffered by us arising from your breach of these Terms and Conditions.

 

Term 9 – Warranties & Guarantee

9.1 – Whilst every care is taken to ensure that the Services we provide are to the highest possible standards, we make NO guarantee or warranty of the results due to the nature of skin as it heals, and aftercare taken by clients.

9.2 – The Services are provided on an “as is” and “as available” basis with no express or implied warranty or conditions as to merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.