Refund policy

Physical Products

Any physical product can be returned and refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is deemed faulty.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.

Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.

Shipping costs & return postage costs are the responsibility of the customer and are non-refundable.

Returns Address: 36/17-25 Spring Street, Bondi Junction, Sydney, Australia, NSW, 2022.

Returns Shipping Cost: Approximately $10 (may vary depending on your post office).

Digital Products

Due to the nature of digital products and online education, all course purchases and digital downloads are non-refundable. We recommend reviewing all product details carefully before completing your purchase.

However, if you experience any issues accessing your materials, please follow these steps:

Step-by-Step Support Process:

1.Email our team at info@chloekypbeauty.com with your order number and the issue you're experiencing.
2. Include relevant screenshots or details to help us assist you as efficiently as possible.
3. Allow 1-5 business days for a response from our support team.

We’re here to help and will do our best to ensure you have everything you need for a smooth learning experience.

ABN: 20 911 660 385